FAQ

OtterSG is an integrated clinic management platform designed to efficiently manage all aspects of medical clinic operations by streamlining clinical and operational processes. It also offers seamless compatibility with NEHR, SmartCMS, and Healthier SG.

OtterSG can enhance your clinic in several ways: Simplifying patient registration and appointment scheduling with automated reminders. Centralizing patient records, providing quick access to medical history, diagnoses, and treatments. Seamlessly integrating with government databases like NEHR for automated health information collection and submission. Managing inventory and vendors efficiently, with automated alerts for critical restocking levels. Streamlining invoicing, cash flow, receivables, and claims management

Absolutely. OtterSG boasts a user-friendly interface designed to expedite clinical tasks, making them faster and more efficient.

OtterSG is a web-based platform, offering convenience and ease of use across various devices.

Yes, security is a top priority in OtterSG's design. The platform adheres to PDPA and other relevant regulations concerning network and IT security. All data transmission between the user's browser and the OtterSG CMS is encrypted using SSL/TLS protocols. Furthermore, OtterSG is SG Cyber Essentials Mark Certified, ensuring robust security measures.

Yes, OtterSG is fully developed in accordance with the Code of Practice for Clinic Management System Data Portability by Singapore’s Ministry of Health. The platform aligns with all relevant guidelines and regulations, ensuring compliance with Singapore's healthcare standards.

Certainly, OtterSG enables clinics to access and view patients' profiles, including their comprehensive medical histories.

Yes, OtterSG effectively keeps track of patients' CHAS and Medisave claims, displaying the remaining claims balance for each patient to prevent overpayment.

Absolutely, OtterSG allows clinics to monitor their financials diligently, including revenue, expenditure, payments, and refunds, on a daily basis.

Indeed, OtterSG efficiently handles inventory management, encompassing services rendered, goods receipts, and even tracking information on medicine manufacturers and other items.

Yes, OtterSG can generate medical reports, and these reports can be accessed from the 'My Reports' section for up to 30 days.

Yes, OtterSG securely stores and manages comprehensive records of patients' medical histories.

Certainly, OtterSG offers live updates on patients in the clinic, including their current statuses, such as waiting, in consultation, cancelled, etc. Additionally, past sessions can also be viewed.

Yes, our dedicated support team is fully equipped to assist in a seamless transfer of all data from your existing platform to OtterSG.

To participate, doctors need to follow these steps: Check the pre-requisites and apply to be a Healthier SG-registered clinic. Adopt a Clinic Management System (CMS) that is Healthier SG compatible. Encourage patients to enroll in the Healthier SG program and nominate your clinic as their family doctor.

Certainly, OtterSG allows up to 10 on-site users, ensuring smooth collaboration among clinic staff.