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Less clutter. More intelligent care.

Clinic management, powered by AI

Run records, appointments, billing, and inventory in one place - with AI-powered workflows and built-in telehealth, so your team spends less time on admin and more on patients.

AI-powered workflowsTelehealth built inSecure & certified
OtterSG clinic management dashboard — patient queue and session management

Features

Everything your clinic needs, in one system

From the front desk to clinical documentation to billing - intelligent workflows that keep your whole practice running.

Clinical Workflow

Clinical documentation & records

  • Structured Electronic Health Records (EHR)
  • Template-based consultation notes
  • AI-assisted transcription and clinical documentation
  • Secure, audit-ready document storage

Treatment, prescribing & dispensing

  • Digital treatment plans and prescriptions
  • Medication allergy and interaction checks
  • Standardised dispensary workflows
OtterSG clinical workflow — EHR, consultation notes and prescribing screens

Core Practice Management

Patient management

  • Comprehensive digital patient profiles
  • Longitudinal records across encounters

Appointment management

  • Smart scheduling and capacity management
  • Real-time availability
  • Automated reminders
  • In-person, virtual, and follow-up visits
OtterSG core practice management — patient profiles, scheduling and appointment screens

Operations & Intelligence

Billing, financial & revenue

  • Integrated billing and invoicing
  • Configurable billing rules
  • Transparent financial reporting and reconciliation

Inventory & supply

  • Real-time inventory tracking
  • Expiry and threshold monitoring
  • Predictive reordering
OtterSG operations and intelligence — billing, reporting and inventory dashboard

Telehealth & Hybrid Care

Available with the Advanced plan
  • Built-in teleconsultation
  • Unified documentation across teleconsults and in-person visits
  • Consistent prescribing and follow-up
  • Secure patient access
OtterSG telehealth — teleconsultation and hybrid care screens

Security & Scale

  • Role-based access control and audit trails
  • Secure, encrypted data handling and storage
  • Backup & recovery; data portability
  • Designed to scale across locations and practice groups
OtterSG security and scale — access control, encryption and audit controls

Powered by AI

Intelligent workflows, built in

AI tools integrated directly into your clinic system - no extra apps, no switching screens.

OtterSG AI Notes feature — mobile view
Doctor focusing on patient during consultation while AI handles note-taking

Stay present with patients

AI handles note-taking so clinicians stay in the consultation, not the keyboard.

Illustration of AI understanding clinical terminology and doctor–patient dialogue

Built for clinical conversations

Purpose-built to understand medical context and doctor–patient nuance.

Illustration showing multilingual transcription supporting diverse accents

Removes language barriers

Accurately transcribes diverse accents (and regional languages) for inclusive documentation.

Why clinics choose us

Built to connect health data across systems

Connected to national health systems

NEHR — National Electronic Health Record
Healthier SG
CHAS — Community Health Assist Scheme
MediSave
Screen for Life
NIR — National Immunisation Registry
PHPC — Primary Health Care Provider

Security & data certified

CyberSafe Singapore & Cyber Essentials (CMS Vendor) certified

Pricing

Where's your clinic?

We'll show you the right setup and pricing for your region - pick where your clinic is based.

Ready to see OtterSG for your clinic?

Tell us about your clinic and we'll walk you through it.