Telehealth for clinics
Turn telehealth into a new stream of patients, and keep them for good
Patients request teleconsults with your clinic online. Your doctors see them by video or in person, and every visit adds to one patient record in OtterSG.
The basics
What is hybrid care?
Hybrid care is running teleconsults and in-clinic visits as one practice, on one unified workflow, so each patient keeps a single history.
It turns telehealth from a standalone tool into a channel that brings patients in, and keeps them.
The problem
In-clinic only leaves patients and revenue on the table
Demand doesn't stop when your doors close: patients look for care after hours, on weekends and online. A walk-in-only clinic can only grow as fast as its foot traffic.
And when online and in-person visits live in separate systems, each patient’s history gets split in two. Hybrid care closes both gaps.
Why OtterSG
Three ways telehealth grows your clinic
Bring new patients in
Get discovered by an active network of patients seeking teleconsults, and turn online demand into real visits, not just the people who walk past your door.
Care for them anywhere
Your doctors choose video or in person for each visit, all from the same system.
Keep them for the long term
Every visit adds to one patient record, so follow-ups pick up where the last visit left off and patients keep coming back.
How it works
From first teleconsult to returning patient
A patient finds care online
They request a teleconsult from their phone.
Your clinic takes it over in OtterSG
The visit lands in the same system you run your clinic on.
You treat them online or in person
Follow-ups happen either way, and every visit stays on one patient record.
Continuity
One unified workflow, online and in person
When your teleconsults and your in-clinic visits run on the same system, each patient has a single, continuous history — not two fragments in two tools. That's the difference between a patient you saw once online and a patient you keep.
Without hybrid
Split across two tools
Online consult in one app, clinic visit in another. History is split, follow-up starts from scratch, and the patient drifts away.
With OtterSG
One patient record on OtterSG
Every online and in-person visit in the same workflow, on one continuous history. The next visit picks up where the last left off: online or in the clinic.
Questions
Frequently asked questions
A clinic that sees patients by teleconsult as well as in person. With OtterSG, both run in the same system, on one patient record.
OtterSG connects your clinic to MaNaDr's network of patients seeking teleconsults. Patients looking for care online can find your clinic and request a teleconsult, turning online demand into real visits.
Not necessarily. Patients can join on the MaNaDr app or on the web, whichever suits them.
No. Telehealth is built into OtterSG, so teleconsults and in-clinic visits live in the same system, with no separate telemedicine app.
Yes. Teleconsults and in-clinic visits share one patient record in OtterSG.
Yes, per visit. Your doctors decide the right setting for each patient.
Run in-clinic and telehealth care as one practice
Book a demo and see the full patient journey in OtterSG.